Loyal for Life: How to take unhappy coustomers from hell to heaven in 60 seconds or less\ John Tschohl
Tschohl, John
Loyal for Life: How to take unhappy coustomers from hell to heaven in 60 seconds or less\ John Tschohl - 111 p.
I: What is service recovery?II: From hell to heavenIII: Service strategyIV: Word of mouth advertisingV: Training is criticalVI: EmprowermentVII: Kiss restrictive policies goodbyeVIII: Moving heaven and earthIX: Is the customer always right?X: Service recovery examplesXI: Service recovery policies and proceduresXII: Worksheet for your firm
Inglés
09636228
ADMINISTRACIÓN
MARKETING
658.812 T785
Loyal for Life: How to take unhappy coustomers from hell to heaven in 60 seconds or less\ John Tschohl - 111 p.
I: What is service recovery?II: From hell to heavenIII: Service strategyIV: Word of mouth advertisingV: Training is criticalVI: EmprowermentVII: Kiss restrictive policies goodbyeVIII: Moving heaven and earthIX: Is the customer always right?X: Service recovery examplesXI: Service recovery policies and proceduresXII: Worksheet for your firm
Inglés
09636228
ADMINISTRACIÓN
MARKETING
658.812 T785