| 000 | 00841nas a22002771i 4500 | ||
|---|---|---|---|
| 001 | UHEM-65162 | ||
| 003 | UHEM | ||
| 005 | 20240617221248.0 | ||
| 008 | 240616b |||p|r|||| 00| 0 d | ||
| 022 | _a07179952 | ||
| 040 |
_aUHEM _bspa _cUHEM _dUHEM _erda |
||
| 082 | 0 | 4 | _a658 H2611 |
| 110 | 2 | _aHarvard Business Review América Latina | |
| 245 | 1 | 0 | _aLas nuevas reglas para atraer y retener clientes \ Vol. 87 \ No. 12 \ Harvard Business Review América Latina |
| 264 | 3 | 1 |
_aSantiago : _bHarvard Business Review América Latina 2009 |
| 300 | _a100 P. | ||
| 336 | _aAdministración | ||
| 336 |
_2rdacontent _atexto _btxt |
||
| 337 |
_2rdamedia _ano mediado _bn |
||
| 338 |
_2rdacarrier _avolumen _bnc |
||
| 362 | 0 | _aDiciembre 2009 | |
| 546 | _aEspañol | ||
| 650 | 1 | 4 | _aRETENER CLIENTES |
| 650 | 1 | 4 | _aINNOVACIÓN |
| 942 |
_2ddc _cCR |
||
| 999 |
_c15902 _d15902 |
||