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| 001 | UHEM-25687 | ||
| 003 | UHEM | ||
| 005 | 20240617220930.0 | ||
| 008 | 240616s ||||gr|||| 00| | d | ||
| 020 | _a09636228 | ||
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_aUHEM _bspa _cUHEM _dUHEM _erda |
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| 082 | 0 | 4 | _a658.812 T785 |
| 100 | 1 | _aTschohl, John | |
| 245 | 1 | 0 | _aLoyal for Life: How to take unhappy coustomers from hell to heaven in 60 seconds or less\ John Tschohl |
| 264 | 3 | 1 |
_aMinnesota: _bBest Sellers Publishing, 2005 |
| 300 | _a111 p. | ||
| 336 |
_2rdacontent _atexto _btxt |
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| 337 |
_2rdamedia _ano mediado _bn |
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| 338 |
_2rdacarrier _avolumen _bnc |
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| 505 | 0 | _aI: What is service recovery?II: From hell to heavenIII: Service strategyIV: Word of mouth advertisingV: Training is criticalVI: EmprowermentVII: Kiss restrictive policies goodbyeVIII: Moving heaven and earthIX: Is the customer always right?X: Service recovery examplesXI: Service recovery policies and proceduresXII: Worksheet for your firm | |
| 546 | _aInglés | ||
| 650 | 1 | 4 | _aADMINISTRACIÓN |
| 650 | 1 | 4 | _aMARKETING |
| 942 |
_2ddc _cBK |
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| 999 |
_c9083 _d9083 |
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